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Ubisoft Support

@UbisoftSupport706k followers

Official @Ubisoft Player Support 🎮 Join our Discord 👉 Data Privacy Rights:

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2Aug 29, '23We're aware of the issues affecting connectivity in Rainbow Six Siege and are working towards resolving this ASAP.14.9×2.1M5k24156
3Jul 12, '20We're aware of an issue causing some players to be unable to log in to their Ubisoft Account and are working towards resolving this. >>10.7×07.6k91137
4Feb 21, '23Recently we have identified accounts making use of a fraudulent exploit within our titles. Ubisoft has a zero tolerance policy against fraudulent practices as per our Code of Condu9.8×1.4M1.9k12336
6Jan 3, '24We are aware of a situation affecting our online services causing connectivity issues for some players in Rainbow Six Siege. Our teams are actively investigating to bring a resolut7.9×1.1M3.2k17569
7Jan 6, '18We are aware of server issues impacting multiple games. Our technical team is investigating and working on resolving this as quickly as possible. We appreciate your patience and we7.3×03.9k7930
8Jan 2, '23We're aware of the issues affecting connectivity in Rainbow Six Siege and are working towards resolving this ASAP. >>7.2×1M1.8k13810
9Jul 13, '20Thank you for tuning in to Ubisoft Forward! You can now register to receive the rewards offered during the Ubisoft Forward event. For more details, check out the link below 👇7.0×05.1k95667
10Jul 13, '20We have started rolling out the rewards from Ubisoft Forward to players who were unable claim them, and registered on our site. Rewards will be delivered by the end of the week. Yo5.8×03.8k55447
11Mar 13, '25Hello Operators. We're aware that some players have not received the email after claiming their R6 X Closed Beta drop in Twitch. We are working towards getting those emails out to 5.5×782k2.9k132131
12Nov 28, '23We are aware that the Year 8, Season 4 patch for Rainbow Six Siege has been made available on Xbox despite the delay, and we are currently looking into the best course of action to5.3×753k1.5k7423
14Aug 30, '23We're aware of the issues affecting connectivity in Rainbow Six Siege and are working towards resolving this ASAP.5.2×741k2.5k11332
15Mar 8, '24We're aware of the issues affecting connectivity in multiple titles and are working towards resolving this ASAP.4.8×682k1.4k6223
16Aug 30, '23Check out the known issues list for Operation Heavy Mettle below 👇4.5×640k992509
17Sep 1, '23Hello Operators! A workaround has been identified for the known issue causing graphics to reset. The problem relates to the user setting file being duplicated and renamed with the 4.4×619k1.1k52101
18Mar 14, '24We’re working on the current issue with matchmaking in Ranked matches for #RainbowSixSiege. Thank you for your patience.4.3×608k1.7k6629
19Feb 10, '21We're aware of the current issues preventing players from logging into their accounts and connecting to multiple games. Thank you for your patience as we work to resolve this.4.3×03.7k2516
20Aug 30, '23Hello operators. We are aware that some players are still experiencing connectivity problems in Rainbow Six Siege, and we are looking into the issue. We will keep you updated and a3.8×537k1.6k7214
22Sep 14, '20We're aware of the issues affecting connectivity with Rainbow Six Siege on PC and PS4 and are working towards resolving this ASAP:3.7×03k1676
23Jul 17, '18We’re currently monitoring DDoS attacks impacting Ubisoft services and causing players to be unable to connect to games. The attacks are focused on our games connections and server3.7×02.7k5372
24Jun 10, '19Bam Bam is best boy 😍😍😍 #UbiE33.6×03.5k4499
25Mar 14, '24We're aware of issues affecting connectivity in multiple titles and are working towards resolving this ASAP.3.4×479k2k8634
26Apr 28, '17We are aware of issues impacting a number of our online service and are working on a resolution.3.3×01.1k2850
27Jan 9, '24❗❗ Update on Rainbow Six Siege below 👇3.1×445k1.6k6016
28Oct 5, '18Hello everyone. We’re experiencing a series of DDoS attacks, which may impact latency or connections to our games. Stay tuned for the latest here:3.0×02.2k4605
29Sep 30, '22While Stadia will shut down on January 18, 2023, we're happy to share that we're working to bring the games you own on Stadia to PC through Ubisoft Connect. We'll have more to shar2.9×02.6k31737
30Oct 4, '19We're aware of the issues affecting connectivity on Ghost Recon Breakpoint and are working towards resolving this ASAP:2.9×01.1k1999
31Feb 25, '17We're aware of an issue accessing some of our online services and we are investigating. Thank you for your patience!2.9×01.6k4110
32Sep 18, '23We're aware of the issues affecting connectivity in Rainbow Six Siege and are working towards resolving this ASAP.2.9×405k9892310
33Apr 7, '21Hello! We're aware of the issues affecting connectivity in Rainbow Six Siege on the PS4 and are working towards resolving this ASAP: >>2.8×01.9k1101
34Mar 14, '24An issue with the Nøkk Elite not being delivered after purchasing is being investigated right now on Rainbow Six Siege. Be assured that all purchased items will be delivered. An up2.8×395k1.3k4927
35Sep 16, '20We're aware of the issues affecting connectivity with Rainbow Six Siege on Xbox One and are working towards resolving this ASAP:2.8×02k1233
36Jan 19, '20Hi everyone. We're aware of the issues affecting connectivity on Xbox One and are working towards resolving this ASAP:2.7×02k1762
37Jan 9, '24🚨2.7×387k1.5k7620
38Jan 31, '25Well… this wasn’t how we planned to announce this. 😅 A 60 FPS update is coming to Far Cry New Dawn on Xbox Series X|S! 🎉 BUT to ensure a smooth roll out, we need to temporarily d2.6×369k4.8k256236
39Mar 4, '25We're aware that players may find that their matches become stuck in between rounds in Rainbow Six Siege, with some PC players being unable to connect. Our teams are currently inve2.4×344k1.6k5536
40Feb 9, '21We're aware of the issues affecting connectivity and log ins. We are working towards resolving this ASAP.2.4×02.3k1210
41Mar 12, '24Greetings Operators, 🛠 We'll be performing an update on #RainbowSixSiege today from 09:00 ET / 13:00 UTC to deploy Y9S1 Operation Deadly Omen! 🕑 Expected downtime: 90 Mins 🎮 Pla2.4×339k1.1k9121
42Apr 1, '21Hello everyone. We're aware of the issues affecting connectivity in Rainbow Six Siege on PS4, Xbox One, and PC and are working towards resolving this ASAP >>2.2×01.9k863
43May 29, '24We have identified accounts making use of a fraudulent exploit within our titles. Ubisoft has a zero tolerance policy against fraudulent practices as per our Code of Conduct. As a 2.1×301k1.4k7251
44Jan 15, '20Hello Operators, We are investigating reports of in-game purchases not being delivered in Rainbow Six: Siege. Please allow up to 24 hours for your purchase to appear on your accoun2.1×02.2k1470
45Mar 3, '22We're aware of the issues affecting multiple games, as well as our Ubisoft Forums and various services. Our teams are working towards resolving this ASAP. We'll update you here wit2.1×01.6k1574
46Mar 15, '20Hi everyone! We're aware of the issues affecting connectivity on Rainbow Six Siege and are working towards resolving this ASAP:2.0×01.7k1454
47Mar 10, '18Hi everyone, we are aware of a connectivity issue affecting PC players in rainbow Six: Siege at the moment. We are Investigating, Sorry for any inconvenience caused.1.9×01.5k1620
49Jan 10, '24📢1.9×266k1k599
50Feb 6, '19Hey agents! If you have access to The Division 2 private beta, you are able to invite your friends to play. You can do this from 16:00 UTC / 08:00 PST today by clicking the link in1.8×01.3k2232
51Jul 1, '16We're aware of issues currently affecting online services and are working to resolve this. Thanks for your patience.1.8×09512370
52Apr 15, '18Hey guys, If Rainbow Six Siege is saying you have 0 renown or if any renown earned from games is not adding to your total, don't worry it's not lost! Please try to close and relaun1.7×01.7k1720
53Mar 19, '21Hello! We're aware of the issues affecting connectivity for Rainbow 6 Siege on PSN and are working towards resolving this ASAP:1.7×01.4k632
54Oct 5, '18We are aware of an issue affecting some online features of multiple titles. We are hoping to have this resolved as soon as possible.1.7×01.5k1401
56Jul 1, '19Hello, We are aware that some players encounter the following error "Your account has been accessed from another location." on Uplay PC. Please note that this is a visual error cau1.7×01.3k1512
58Jun 12, '25We've been made aware of some PC players being put into console pool in the Ranked playlist in #SiegeX. A solution has been identified and deployed already. This issue should be re1.7×239k1.4k4061
59Dec 4, '23🚨1.6×229k985709
60Oct 21, '19We’re working on the current issue with Rainbow Six Siege matchmaking. Thank you for your patience:1.6×01.2k1163
61Apr 9, '25Finding it difficult to navigate in Japan? Scaling unclimbable cliffs and struggling through impenetrable forests? Don’t worry, roads were invented for this purpose! You can also u1.5×218k1.7k4558
62Oct 23, '19UPDATE: Thank you for your patience. We've resolved the issues with matchmaking in Rainbow Six Siege. Happy gaming!1.5×01.6k711
63Jul 14, '18We are aware of issues affecting connectivity regarding multiple titles on all platforms, and are working towards resolving this ASAP:1.4×01.1k1371
65Jun 4, '20We're aware of the issues affecting connectivity and matchmaking in Rainbow Six: Siege and are working towards resolving this ASAP:1.4×01.3k571
66Mar 4, '25We're aware of issues affecting connectivity in multiple games and are working towards resolving this ASAP.1.4×194k1.3k4513
67May 13, '21We are aware of the issues Season Pass holders are experiencing with access to the Wrath of the Druids DLC and are currently investigating. Our apologies for the delay and any inco1.4×01.1k1165
68Sep 16, '20We’re working on the current issue with Rainbow Six Siege matchmaking on PS4. Thank you for your patience:1.3×01.2k451
69Mar 19, '18Scheduled maintenance has begun. During this time, all online services on all platforms may suffer outages or degradation. This includes, but is not limited to: Online Games Ubisof1.3×01k1320
70Oct 26, '20Hey all ! ☀️ 🛠 We will be performing a maintenance on #UbisoftClub today from 10am EDT/ 2pm UTC. 📣 Disconnections from Ubisoft Club interfaces in and out of Ubisoft games might h1.3×01.3k511
71Mar 31, '20We're aware some players are unable to use the voice chat feature in Rainbow Six: Siege. We're looking to get this fixed ASAP.1.3×01.3k430
72Aug 31, '18Hey guys, We are investigating reports of invites in Siege not working for PC. Hopefully we can get this resolved ASAP. - Teech1.3×01.3k610
73Mar 7, '18Hi everybody! We're aware of the issues affecting connectivity in For Honor, Steep, and Rainbow Six Siege and are working towards resolving this ASAP:1.2×0995971
74Oct 22, '20If you are missing Ubisoft rewards or challenges on Rainbow Six Siege, Assassin's Creed Odyssey and/or Steep, please note this is due to the transition from Ubisoft Club to Ubisoft1.2×01.2k484
75Nov 30, '18Thanks everyone for your patience during this degradation. Matchmaking for Siege on all platforms should now be available. If you have any further issues regarding connection, plea1.2×01.2k1121
76Apr 20, '20We're aware of the issues affecting connectivity in Rainbow Six Siege and For Honor across multiple platforms and are working towards resolving this ASAP:1.2×01.1k600
77May 16, '18Hey guys, We're aware of the issues affecting connectivity on several of our titles and are working towards resolving this ASAP. Sorry for the inconvenience.1.2×01.2k1120
78Nov 7, '19Greetings Warriors, 🛠 We'll be performing an update on #ForHonor today from 12PM EST / 5PM UTC to deploy Year 3 Season 4! 🕑 Expected downtime: 1h 30m. 🎮 Platforms : PC, PS4 &amp1.2×01.1k944
79Oct 30, '20We're aware of the issues affecting connectivity in Rainbow Six: Siege on PC and are working towards resolving this ASAP:1.2×01.2k352
80Mar 27, '25Activate your pre-order bonus for Assassin’s Creed Shadows to access the ''Thrown to the Dogs'' bonus quest and the upcoming expansion Claws of Awaj.1.2×165k2.3k100193
81Jan 18, '20We're aware of the issues affecting connectivity on multiple titles and the ability to access Cloud Save data on Uplay PC. We are working towards resolving this ASAP:1.2×0965770
83Sep 16, '19We're aware of the issues affecting connectivity and are working towards resolving this ASAP:1.1×0968900
84Feb 1, '19Hey everyone. We're aware of the issues affecting connectivity across multiple games on Xbox One, and we're working towards resolving this ASAP. Please check our forum thread for f1.1×01.1k900
85Jul 14, '18UPDATE: Thank you for your patience. This issue has now been resolved. Happy gaming!1.1×01.1k740
86Jan 14, '19Hi everyone, we're aware of the issues affecting connectivity with the Uplay PC client and are working towards resolving this ASAP: Please check our forum thread for further update1.1×01k1110
87May 20, '18Hello everyone. We're aware of the issues affecting connectivity on Xbox One. We appreciate your patience while we investigate. Updates will be posted here:1.1×01k1050
89Jun 12, '21Hi everyone! We are aware there is an issue with claiming Twitch Drops for Ubisoft Forward. Please wait 15 minutes, refresh your page, and try claiming again. We apologize for any 1.1×01.1k591
90Aug 14, '20Hello, Operators! Please know that we are aware of players experiencing connectivity issues with Rainbow Six Siege on PC at this time and are working diligently to resolve this iss1.1×01.1k591
91Jun 9, '25Let’s talk about the difference between Free and Premium access for #SiegeX 🧵1.0×148k1.6k43107
92Aug 10, '18We're aware of the issues affecting connectivity in Siege across all platforms and are working towards resolving this ASAP:1.0×01k680
93Sep 22, '20We're aware of the issues affecting Rainbow Six: Siege connectivity on PC and are working towards resolving this ASAP:1.0×0980662
94Mar 17, '25Are you excited for #AssassinsCreedShadows? Take a look at the PC requirements below to make sure you’re all set to jump in March 20th!1.0×141k1.4k8964
95Apr 8, '20We're aware of the issues affecting connectivity in Rainbow Six Siege on multiple platforms and are working towards resolving this ASAP:1.0×01k421
96Jun 1, '18We're aware of the issues affecting connectivity with several games including Rainbow Six: Siege, For Honor and AC:O. We are working towards resolving this ASAP.1.0×01.1k680
97Aug 20, '20#TBT to the original Tom Clancy's Rainbow Six, released August 21st, 1998! 🎈🎉The game that started the popular Rainbow Six video game franchise is turning 22. 😱1.0×0973922
98Oct 22, '20#TBT to Far Cry 2. This open-world sequel was released on October 21, 2008 for PC, Xbox 360 and PS3!0.9×0966474
99Mar 10, '20The current issue with in-game purchases for Rainbow Six Siege is under investigation, apologies for the inconvenience:0.9×0994400
100Feb 24, '25📢0.8×112k1.5k8835

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