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PlayStation Support US

@PS_Support_US1.8M followers

Official PlayStation Customer Support account (FKA Ask PlayStation). Posts about tips, system software updates, etc. For inquiries, visit the URL below.

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1Feb 8, '25We are aware some users might be currently experiencing issues with PSN. For more details:347×26.6M56k5.3k4.8k
2Mar 5, '25PS3 system software update 4.92 is available now✨ Please check our page for the latest system software features and how to update. 💡PS3 system software update158×12.1M30k2.1k3.1k
3Feb 9, '25Network services have fully recovered from an operational issue. We apologize for the inconvenience and thank the community for their patience. All PlayStation Plus members will au79×6.1M50k3.8k2.5k
4Feb 8, '25PSN has been restored. You should be able to access online features without any problems now. For more details: Sorry for the inconvenience!46×3.5M28k2.4k1.2k
5Dec 27, '14Update: PS4, PS3, and Vita network services are gradually coming back online - thanks for your patience39.7×020k14k0
6Dec 18, '20SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and wan27.9×022k4.3k464
7Feb 8, '25A supported M.2 SSD can expand your PS5 storage capacity, and also allows you to play games directly from the M.2 drive itself and move games freely from different storage types. �23.1×1.8M4.5k223840
8Jun 13, '19We’re aware that some users are experiencing issues logging into PSN. Thank you for your patience as we investigate:22.7×016k3.3k50
9Dec 26, '14Update: We are working to restore full network services for all platforms - thanks, as always, for your patience!21.3×010k6.3k0
10Sep 30, '24A tech error with the Official News feature on the PS5 console has since been resolved. There have been no changes to the way game news is displayed on PS5.21×1.6M6.8k423354
11Dec 27, '14We're aware that some users are experiencing sign-in issues on PS4 and PS3; engineers are investigating the cause.13.4×05.3k3.1k0
12Jan 23, '18We're aware that users are having issues accessing some features on PSN. Thanks for your patience as we investigate:11.9×07.1k2.1k2
13Jan 26, '18We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate:11.4×07.3k1.9k4
14Jul 12, '18We're aware that users are having issues accessing some features on PSN. Thanks for your patience as we investigate.10.7×06.8k1.3k6
15Jan 4, '16We are still working on resolving today's issues with PSN. Thanks for your continued patience. For current status:10.1×06k2.7k0
16Nov 15, '23Star Ratings are available today on the PS Store – what’s the first game you’re giving 5 stars?9.8×752k1.3k8316
17Dec 26, '14Our engineers are continuing to work hard to resolve the network issues users have experienced today. Thanks for your continued patience!9.5×05k2.9k0
18Sep 6, '16We're aware that users are experiencing issues logging into PSN. Thanks for your patience as we investigate.8.5×04.8k1.7k0
19Jan 23, '25Starting today, PS5 system software will be updated to version 25.01-10.60.00 in a phased release✨ For information about the latest system software features or if you would like to7.8×600k4.7k402324
20Dec 28, '14PS4 users: If you are still having issues signing in to PSN today, please reboot the console and try again.7.2×02.7k1.5k1
21Dec 26, '14Please follow @AskPlayStation to get the latest updates as we work to restore full network functionality.6.6×03k1.6k0
22Aug 8, '19We’re aware that some users are experiencing issues logging into PSN. Thank you for your patience as we investigate:6.3×04.6k80114
23Jun 6, '20Users can sign back in to the YouTube app on PS4. We thank you for your patience.6.2×07.6k60423
24Feb 6, '23Tomorrow is the Early Access launch date for Hogwarts Legacy Deluxe Edition on the PS5 console! Set up automatic downloads so that you can start playing the game immediately as soo6.0×463k1.4k811
25Mar 25, '25Starting today, PS5 system software will be updated to version 25.02-11.00.00 in a phased release✨ For information about the latest system software features or if you would like to5.8×447k4.4k448267
26Feb 22, '24You can now use passkeys to access your account on PlayStation without using a password! Instead, sign in using your mobile device or computer with a screen unlocking method like a5.6×427k1.3k186179
27May 25, '22Due to a technical error, players in Asia who have previously purchased a PlayStation Plus membership at a discount have been incorrectly charged for their upgrade pricing. This er5.5×04.7k84567
28Oct 16, '18We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate:5.2×05.3k5952
29Oct 14, '20We're aware users are experiencing difficulties accessing specific functions of PlayStation Network at this time. We're currently investigating. Thank you for your patience.5.1×04.8k47413
30Sep 2, '16We are aware that users are experiencing issues logging into PSN. Thanks for your patience as we investigate.5.0×03.5k1.2k0
31Oct 21, '16We're aware that users are experiencing issues logging into PSN. Thanks for your patience as we investigate.4.7×02.8k1.2k0
32May 27, '25The PS5 Pro console can play over 8,500 PS4 games✨ By turning on the [Enhance Image Quality for PS4 Games] on your PS5 Pro, you can enjoy eligible PS4 games in higher image quality4.5×347k4.1k356731
33Nov 3, '25The PS5 Pro console can play over 8,500 PS4 games✨ By turning on the [Enhance Image Quality for PS4 Games] on your PS5 Pro, you can enjoy eligible PS4 games in higher image quality4.4×339k3.7k202828
34Jan 4, '16We're aware that some users are having trouble accessing PSN. Thanks for your patience as we investigate.4.4×02.3k1.1k0
35Sep 7, '17We are aware that some PS4 users have reported issues accessing PSN tonight. Thanks for your patience as we investigate.4.2×02.8k6210
36Jan 13, '15We're aware that some of you are having issues connecting to the PSN. Engineers are investigating.4.1×01.6k1.2k0
37Nov 12, '20Learn how you can bring your online ID and all your friends, trophies, wallet funds, and content such as compatible games, videos, and music directly to your PlayStation 5 console.4.1×04.6k410245
38Sep 29, '22We recommend buying PlayStation products from authorized retailers. Unauthorized websites may fraudulently supply products via account theft/payment fraud, and may expose you to ri4.0×01.2k220161
39May 15, '15We are aware that users are having issues accessing PSN at the moment. Thanks for your patience as we investigate.3.6×01.7k1.2k0
40Dec 29, '14PS4 users: If you are still having issues connecting to PSN, these steps may help:3.4×01.6k9880
41Dec 24, '14We are aware that there have been issues reported with PSN. Thanks for your patience as we investigate.3.4×01.6k1.1k0
43Oct 22, '25PS5 system software update 25.07-12.20.00 is available now✨ Please check our page for the latest system software features and how to update. 💡PS5 system software update3.2×245k2.5k254141
44Dec 3, '24Starting today, PS5 system software will be updated to version 24.08-10.40.00 in a phased release✨ For information about the latest system software features or if you would like to2.9×225k2.5k209102
45Dec 25, '14Update: We are seeing reduced reports of network issues. We'll continue to monitor - thanks for your patience and happy holidays!2.9×01.6k6550
46Jun 13, '19PSN Status Indicator - one stop shop for checking the status of PSN and specific services:2.8×02.1k31627
47Dec 25, '14We are aware that some users are reporting issues accessing PSN this morning. Thanks for your patience as we investigate.2.7×01.2k7090
48May 16, '20We’re excited to announce that our PlayStation Live Chat and Social Support will be available once again on Saturdays and Sundays between the hours of 9AM - 6PM PST starting this S2.7×09849714
49Apr 17, '20And... we’re back! Starting today, PlayStation Social Support team members will be gradually coming back online to assist with questions/requests. Feel free to @ us or drop a DM du2.6×0962926
50Jul 3, '15We're aware that PSN is experiencing connectivity issues. Thank you for your patience as we investigate.2.6×01.3k8630
51Apr 24, '25Starting today, PS5 system software will be updated to version 25.03-11.20.00 in a phased release✨ For information about the latest system software features or if you would like to2.6×197k2.7k266116
52Jul 7, '15Engineers are investigating issues with the PSN connectivity; thanks for your patience. For latest status:2.6×01.2k7340
53Feb 9, '25Are you seeing interrupted gameplay or issues launching your games? Try starting your PS5/PS4 console in safe mode and restarting or rebuilding your console database! ⚙️How to use 2.5×190k984129332
54Apr 16, '24[Backwards compatibility] Over 4,000 PS4 games are playable on PS5✨ Your digital PS4 games and PS4 save data can be transferred to your PS5. Check out the FAQ for more! 💡PS5 Backw2.5×189k97912290
55May 4, '24The PS5 console has four USB ports with different connection speeds. The ports can be used for various peripheral devices such as wireless controllers and PlayStation VR2. 💡PS5 US2.4×182k1.1k131217
56Nov 1, '25Supported PS4 games can be upgraded to their downloadable PS5 versions. In addition, this page also shows how to access available bonus content (such as art books and soundtracks) 2.4×181k1.6k124450
57Dec 25, '17We're aware that some users are having issues redeeming vouchers on PSN. Thank you for your patience as we investigate. Please be sure to follow us for further news and updates.2.4×01.6k2810
58Oct 1, '25PS5 system software update 25.06-12.02.00 is available now✨ Please check our page for the latest system software features and how to update. 💡PS5 system software update2.3×177k2.1k196113
59Apr 29, '25Please be respectful when using in-party voice chats on PS5 consoles. If you encounter harassment or inappropriate behaviour, you can report it & the PlayStation Safety team wi2.3×176k1.2k7194
60Sep 27, '25The PS5 Pro console can play over 8,500 PS4 games✨ By turning on the [Enhance Image Quality for PS4 Games] on your PS5 Pro, you can enjoy eligible PS4 games in higher image quality2.3×176k2.3k160392
61Jul 13, '18We're aware that users are having issues accessing some features on PSN. Thanks for your patience as we investigate. More Info:2.3×01.1k2182
62Feb 1, '25On PS5/PS4, you can play videos and music using 🔹Blu-ray Discs 🔹DVDs 🔹USB drives Enjoy movies, videos, and music on different media formats with PlayStation consoles🎥🎶 💡How t2.2×172k1k8685
63Apr 24, '24PS5 system software update 24.03-09.20.00 is available now✨ Please check our page for the latest system software features and how to update. 💡PS5 system software update2.2×170k94912044
64Jul 13, '16We're aware that some users are having trouble accessing PSN. Thanks for your patience as we investigate.2.2×01.8k4860
65May 25, '20In celebration of Memorial Day and honoring our veterans, we're bringing back our PlayStation 4 VETS theme to at least the first 1,000 users to redeem the following code: L476-G8NP2.2×02.1k40031
66Feb 11, '25Supported PS4 games can be upgraded to their downloadable PS5 versions. In addition, this page also shows how to access available bonus content (such as art books and soundtracks) 2.1×162k1.9k161348
67Jun 4, '25Starting today, PS5 system software will be updated to version 25.04-11.40.00 in a phased release✨ For information about the latest system software features or if you would like to2.1×161k2.2k264121
68Jul 15, '25Starting today, PS5 system software will be updated to version 25.05-11.60.00 in a phased release✨ For information about the latest system software features or if you would like to2.1×157k2.2k277137
69Nov 11, '20PS VR players, get ready to play on PS5. You will need your PS VR headset, PS Camera for PS4, and PlayStation Camera adaptor (no purchase required). DualShock 4, PS Move and PS VR 2.0×02.6k14321
70Sep 25, '25Supported PS4 games can be upgraded to their downloadable PS5 versions. In addition, this page also shows how to access available bonus content (such as art books and soundtracks) 2.0×152k2k143450
71Feb 7, '17We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate:1.9×01.3k4460
72May 16, '15We appreciate your patience as we continue working to resolve the PSN issues. For current status:1.9×09545310
73Apr 2, '15We are aware that users are experiencing PSN connectivity issues. Thanks for your patience as we investigate.1.9×09086530
74May 16, '15Good morning. We are aware that some users are still experiencing PSN issues today, and we are investigating.1.8×01.1k4590
75Apr 11, '19It's finally here! You can now change your online ID. Yes, really. Here's a short video on where to go to change your ID. Have questions? Check out our info hub here:1.8×01.3k40233
76Feb 19, '22We are aware of an issue with the disc version of Cyberpunk 2077 not launching on PS4 after installing the latest game patch. We plan to release a system update for PS4 tomorrow, F1.7×02k18115
77Sep 11, '17We're aware that some Destiny 2 users have seen crash issues on PS4 Pro. We and Bungie are working to resolve, thanks for your patience.1.7×01.5k2670
78Apr 14, '21If you download & install the new PS5 system software update, you can now store PS5 games in USB extended storage and transfer them back to your PS5 console’s internal SSD when1.7×01.9k20673
79Sep 17, '25PS4 system software update 13.00 is available now✨ Please check our page for the latest system software features and how to update. 💡PS4 system software update1.6×125k1.3k13677
81May 21, '25"My DualSense wireless controller is unresponsive😖" In that case, use a pin or other pointed tool to press and hold the reset button for at least 5 seconds📎 💡How to troubleshoot1.6×123k1.5k132322
82Feb 1, '16We're aware that some PSN users are experiencing connectivity issues. Thank you for your patience as we investigate.1.6×01.2k4440
83May 5, '25[Backwards compatibility] Over 4,000 PS4 games are playable on PS5✨ Your digital PS4 games and PS4 save data can be transferred to your PS5. Check out the FAQ for more! 💡PS5 Backw1.6×120k1.5k148127
84Dec 25, '15We're aware that new PSN account validation and Password reset emails are delayed. Thanks for your patience as we resolve this issue.1.5×09682660
85Dec 3, '18We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate:1.5×01k2591
86Nov 7, '22Two days to God of War Ragnarök! You will need around 100GB for PS5 & 111GB for PS4 of free storage space for installation. For more information on how to manage your storage s1.5×01.9k15116
87Nov 18, '20A new #PS5 System Software Update was released today. You can download and install from this link:1.5×01.8k8610
88Jun 27, '25You can enjoy classic games through the PlayStation Plus Premium Classics Catalog✨ We have mapped SELECT button on the left side and START button on the right side of the touchpad 1.5×113k1.9k194177
89Oct 13, '19Please be assured that your inventory items and V-Bucks are secure during the Fortnite Blackout. For any other Fortnite questions, please visit .1.4×01.4k20711
90Sep 17, '25PS5 system software update 25.06-12.00.00 is available now✨ Please check our page for the latest system software features and how to update. 💡PS5 system software update1.3×102k1.6k18376
91Jul 2, '25The PS5 Pro console can play over 8,500 PS4 games✨ By turning on the [Enhance Image Quality for PS4 Games] on your PS5 Pro, you can enjoy eligible PS4 games in higher image quality1.2×92k1.1k112127
92Sep 23, '25You can enjoy classic games through the PlayStation Plus Premium Classics Catalog✨ We have mapped SELECT button on the left side and START button on the right side of the touchpad 1.2×88k1.5k145167
93Jul 26, '15PS4 - In the unlikely event a disc becomes stuck, follow this process to manually eject it:1.1×09993300
94Sep 30, '25"My DualSense wireless controller is unresponsive😖" In that case, use a pin or other pointed tool to press and hold the reset button for at least 5 seconds📎 💡How to troubleshoot1.1×83k1.3k88205
95Nov 18, '20The PS5 console & PS5 Digital Edition will both ship with a DualSense wireless controller, a base, an HDMI cable, an AC power cord, a USB cable, and Astro’s Playroom pre-instal1.0×01.2k6914
96Nov 6, '25PlayStation Portal system software update version 6.0.0 update is now available✨ Please check this page for the details on how to update. 💡PS Portal system software update1.0×77k1.2k12261
97Jul 24, '25[Backwards compatibility] Over 4,000 PS4 games are playable on PS5✨ Your digital PS4 games and PS4 save data can be transferred to your PS5. Check out the FAQ for more! 💡PS5 Backw1.0×73k1k12464
98Feb 18, '22The Horizon Forbidden West code redemption issues should now be resolved. For other support questions about Horizon Forbidden West, please check out these following helpful resourc0.9×01.1k780
99Sep 30, '25Ghost of Yōtei releases in two days🐺 The Digital Deluxe Edition includes everything from the Standard Edition, but also offers: 🔹The Snake Armor 🔹Sword Kit 🔹Charm 💡How to pre-0.8×60k1.2k7629

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